Return & Refund Policy
Returns & Refunds
We’re sorry that your candle didn’t smell like you thought it would! We try our best to describe each diffusion based on our own experiences, plus the feedback we gather from our marketing team and our customers; but we want to make this right. We deeply care about your customer satisfaction, so we’re happy to exchange your candle free of charge (even if it’s been lit) – you just have to pay the shipping! Follow the steps below, to make your candle exchange:
1. Email candles@crimsonyard.net to let us know you’re shipping your candle back to us – and let us know which candle you’d like to try instead! (Remember, you will receive free shipping on orders over $100.)
2. Ship your candle back to: Crimson Yard P.O Box 514 Bracebridge Ontario P1L 1T8
Thanks for letting us know you candle wasn’t what you expected! If you have any suggestions for how we can better describe the scent, let us know in your email!